INTERACTIVE VOICE RESPONSE
Unlock the Power of Interactive Voice Response (IVR) Services
Interactive Voice Response (IVR) is a technology that enables automated interaction with callers, allowing them to access services and information quickly and efficiently. By utilizing a combination of voice commands and touch-tone inputs, IVR systems can route calls, gather data, and provide personalized responses without the need for live agents.
Our IVR solution is designed to simplify customer interactions, reduce wait times, and improve service delivery, making it an essential tool for businesses aiming to offer a seamless, automated customer experience.
Our IVR solution is designed to simplify customer interactions, reduce wait times, and improve service delivery, making it an essential tool for businesses aiming to offer a seamless, automated customer experience.
Our IVR system enhances communication by providing instant access to relevant information and automating common tasks. It streamlines operations and improves efficiency. Some common applications of IVR include:
- Automated Surveys & Polls: Gather customer feedback easily with automated surveys.
- Call Routing & Forwarding: Route calls to the appropriate department or personnel automatically.
- Call Center Support: Improve customer service by automating common queries and tasks.
- Order Entry & Management: Let customers place orders or manage services using automated menus.
- IVR on Shortcode or Longcode: Leverage shortcodes for easy access to services like voting or information lookup.
- Bulk Outbound Dialing: Use automated outbound calling for marketing, alerts, and notifications.
- Interactive Gameshows: Enable TV and radio game shows where users participate via phone.
- Information Lookup: Offer instant information such as movie schedules, product details, or account balances.
Our IVR system is powered by robust technology, offering seamless automation for a range of tasks. Here’s a basic flow of how it works:
1) The user initiates a call and enters their unique user ID (provided to them via your system interface) on their phone's keypad.
2) The call is routed through our advanced software (Asterisk) via an internal multiport switch. The user’s request is transmitted over the internet to our application server.
3) The IVR system verifies the user ID and validates the request. If all information is correct, the system proceeds to execute the appropriate action, such as connecting the user to a specific service or providing the requested information.
4) If required, the system can also hand off the call to a live agent, with the caller's data displayed to the agent for a more personalized experience.
With our IVR solution, businesses can deliver fast, accurate, and efficient responses, all while reducing the need for human intervention and improving the overall customer experience.
1) The user initiates a call and enters their unique user ID (provided to them via your system interface) on their phone's keypad.
2) The call is routed through our advanced software (Asterisk) via an internal multiport switch. The user’s request is transmitted over the internet to our application server.
3) The IVR system verifies the user ID and validates the request. If all information is correct, the system proceeds to execute the appropriate action, such as connecting the user to a specific service or providing the requested information.
4) If required, the system can also hand off the call to a live agent, with the caller's data displayed to the agent for a more personalized experience.
With our IVR solution, businesses can deliver fast, accurate, and efficient responses, all while reducing the need for human intervention and improving the overall customer experience.
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